Ciaura Returns and Refund Policy: Easy, Transparent, and Customer-Friendly

At Ciaura, your satisfaction is our top priority. Our Returns and Refund Policy is designed to make your shopping experience safe, easy, and worry-free. We support you throughout the process to ensure confidence in every purchase.

1. Product Condition

All returned items must be in perfect, unused condition, without damage or signs of wear, to maintain our commitment to quality.

2. Original Packaging

Returns must include the original packaging, accessories, and manuals to guarantee safe handling and proper inspection.

3. Return Window

You have 14 calendar days from delivery to request a return. For items damaged during shipping, notify us within 48 hours to qualify for a replacement or refund.

4. Proof of Purchase

Please provide a valid proof of purchase (receipt or order number) to expedite your return.

5. Pre-Authorization

Custom orders or purchases over €75 require pre-authorization to streamline the return process.

6. Return Shipping Costs

Ciaura covers shipping costs for returns due to manufacturing defects or shipping errors. For all other returns, the customer covers shipping expenses.

7. Product Exceptions

Certain items like personal care, intimates, or consumables are not returnable unless defective or damaged.

8. How to Request a Return

Email our Customer Support at support@ciaura.eu with your return request. Follow the instructions from our team to ensure smooth processing.

9. Refund or Store Credit

After inspection, refunds are issued within 7 business days to your original payment method. Alternatively, store credit can be offered.

10. Quality Inspection

Returns failing to meet our standards (damaged, used, missing parts) may be partially refunded or rejected.

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Contact Ciaura Support Team

For faster service, use these email subject lines:

• Delivery: Track your order

• Returns: Request a return

• Refund: Follow-up after 14 days of return